By Jiten Patel, Altice USA; Bryn Chung, Altice USA; David Wang, Altice USA; Joe Foster, Altice USA; Sean Ni, Altice USA
With the growing presence of broadband providers utilizing both Fiber to the Home (FTTH) and Hybrid Fiber-Coaxial (HFC) technologies, a heightened demand for technology-agnostic data points for detecting reliability concerns arises. These data points are crucial for enabling providers to identify network anomalies across both networks. It is possible to monitor each network on its own, there are data points that are relevant to both technologies.
This paper demonstrates the utilization of Dynamic Host Configuration Protocol (DHCP) lease data, Customer Premise Equipment (CPE) uptime and CPE Flaps for detecting network and service reliability as well as frequent service interruptions experienced by customers. Through the analysis of these data points, broadband providers can pinpoint impairments within both their FTTH and HFC infrastructures.
Additionally, we will explore how this data can be leveraged to identify issues common to specific CPEtypes, firmware versions, or network topography.
Leveraging technology-agnostic data presents a practical solution for identifying network impairments within FTTH and HFC infrastructures. These methods offer broadband providers a cost-effective and streamlined approach to uphold network performance and reliability.