Connectivity and COVID-19: Maintaining QoE During a Crisis (2020)

By William McFarland, Plume

Few events in modern times have had as large an impact on society as COVID-19. Across the globe, people have been encouraged to work- and school-from-home. In many cases, this was mandated by governments by shelter-in-place orders –and for some, this continues to be the ‘new norm’. Not surprisingly, this has resulted in a huge shift in network usage patterns. Several trends are apparent in the data that will be presented in this paper:

Large increases in people working on the internet at home during the workdays Dramatic increases in the number of hours that devices are active on the home network, particularly computers, phones, and entertainment devices. The workday is spreading into the evening hours as families try to juggle work and family commitments.

Remarkably, wired internet access networks have held up to the added load well. Figure 1 shows the download and upload speeds as recorded at more than 15 million households that are managed by the Plume Cloud. The delivered speeds, as measured by Plume, are remarkably consistent before and after COVID-19 caused the large increase in working-from-home. In fact, average speeds even trended upwards across the time due to subscribers upgrading to higher tier services to meet their expanded needs.

At the onset of the pandemic many predicted that broadband service providers would struggle to meet higher and changing bandwidth demands–many OTT TV providers even reduced streaming quality to assist–however, Plume data shows that the networks coped admirably.

By clicking the "Download Paper" button, you are agreeing to our terms and conditions.

Similar Papers

From CSP To DSP: Is the COVID-19 Crisis a Partner or Another Steppingstone?
By Javier Ger, Telecom Argentina; Claudio Saes, Bell Labs Consulting
2020
Decoding the Bandwidth Surge During Covid-19 Pandemic
By Ram Ranganathan, Chris Markovich, Tushar Mathur, Omar Abu-Hijleh, Thomas Cloonan & John Ulm, COMMSCOPE
2020
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
2020
Repair the Ides Of March: COVID-19 Induced Adaption of Access Network Strategies
By Dr. Robert Howald, Comcast
2020
Covid-19 Learnings: All Roads Lead to DOCSIS 4.0 Technology
By Jeff Finkelstein, Cox Communications; Tom Cloonan, CommScope; Doug Jones, CableLabs
2020
Tele-Everything and Its Impact to The Network
By Matthew Tooley, William A. Check, Ph.D., Rob Rubinovitz & Jim Partridge, NCTA – The Internet & Television Association
2020
Managing the Coronavirus Bandwidth Surge: How to Cope with the Spikes and Long-term Growth
By John Ulm & Dr. Thomas Cloonan, CommScope
2020
Enhancing Wi-Fi QoE With Targeted Approach
By Bart Vercammen & Jos Delbar, Technicolor
2018
QoE: As Easy As PIE
By Rong Pan, Preethi Natarajan, Chiara Piglione, Mythili S. Prabhu, Alon Bernstein, Advanced Architecture & Research Group, Cisco Systems Inc.
2013
QoE Monitoring Of IP Video Service
By Amit Eshet, Mark Lutsker, Uzi Cohen, ARRIS
2014
More Results >>