Operation Issues (1989)

By Thomas G. Elliot, Tele-Communications, Inc.

These are exciting times for the CATV industry. We are able to offer our subscribers more and more original programming. Fiber optics and HDTV are hot topics. Cable Labs is off and running. Behind all of this excitement, we must not forget what got us here OUR CUSTOMERS. There are numerous areas that we can address that will provide better service to our subscribers and lower our operating costs. Several items to think about are:

  1. Interfaces

  2. Installation procedures & practices.

  3. Equipment standards

  4. Maintenance procedures

  5. Performance budgets

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