Staffing Performance Standards for Metropolitan Cable TV Operations (1984)
By F. Ray McDevitt and Peter J. Alden, Warner Amex Cable Communications, Inc.
Demand maintenance, customer service and preventative maintenance are examples of operation areas where the staffing levels are a function of plant miles, number of subscribers and the ability of the operations staff to achieve various levels of efficiency in performing their tasks. This paper reviews these areas and others to define the staffing and performance criteria for determining the size of the operating group in cable TV systems.
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