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The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer, CableData, Inc.
1999
Tiered Data Services To Enhance Customer Value And Revenue: Why Are DOCSIS 1.1 And Advanced Queuing And Scheduling Required?
By Gerry White, Motorola Broadband Communications Sector
2003
Trends on the Role of Internet of Things Technology in Senior Care
By Bruce McLeod, Cox Communications
2018
Subscription Services For CATV -M
By Henry Harris, Cox Cable Communications, Inc. - Richard Lubic, Home Theatre Network, Inc. - James T. Ragan, Athena Communications Corp. - William Butters, Trans-World Productions, Inc. - Gerald Levin, Home Box Office Inc. - Frank Cooper, Gridtronics, Inc. - Gary Christensen
1973
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
2017
Deploying IP Video Services, Architectures and Technologies
By Eduardo M. Panciera Molanes, Adrian Grimaldi, Norberto Harmath, Gaston Diaz & Marcos Aberastury, Telecom S.A.
2018
Reverse Path for Advanced Services-Architecture and Technology
By Oleh Sniezko , AT&T Broadband & Internet Services
1999
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
2013
Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
2021
The Exposed Head End: Enabling A Strategically Defensible Posture For Broadband Telecommunications Services
By Terry L. Wright, Chief Technology Officer, Convergence.com Corporation
1999
Unlocking the Power of Big Data: “The Key Workforce Skills Operator’s Need for the Future of Analytics”
By Steven R. Harris, Society of Cable Telecommunications Engineers, Inc.
2023
The Business Case for Aging in Place with Cable Operators
By Ian Wheelock & Charles Cheevers, CommScope; Dr. Sudheer Dharanikota & Ayarah Dharanikota, Duke Tech Solutions Inc.
2020
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
2019
Eliminating Open Access Woes With Intelligent Carrier-Class Edge Routing
By Gerry White, Chief Technology Officer, RiverDelta Networks, Inc.
2001
Scalable Broadband Architectures
By Michael Field, System Architect, and Ran Oz, Chief Technology Officer, BigBand Networks, Inc.
2001
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
2018
Virtualization in Wi-Fi to Fix Many Long-Standing Customer Experience Issues
By Ian Wheelock, CommScope Inc; Steve Arendt, CableLabs Advanced Technology Group; Steve Glennon, CableLabs Advanced Technology Group; John Bahr, CableLabs Advanced Technology Group; Tucker Polomik, CableLabs Advanced Technology Group; Zackary Foreman, CableLabs Advanced Technology Group
2023
Cable and Mobile Convergence: A Vision from the Cable Communities Around the World
By Jennifer Andréoli-Fang, PhD, CableLabs; John T. Chapman, Ian Campbell, & Mark Grayson, Cisco; Ahmed Bencheikh, Praveen Srivastava & Vikas Sarawat, Charter Communications; Drew Davis & Paul Blaser, Cox Communications; Damian Poltz & Dave Morley, Shaw Communications; Eduardo Panciera, Telecom Argentina; Philippe Perron, Sylvain Archambault, Eric Menu, Géraldine Trouillard & David Lagacé, Videotron; Gavin Young & Bruno Cornaglia, Vodafone
2020
A Trial Of A National Pay-Per-View Ordering And Billing System
By Andrew F. Buller, AT&T Communications, Matthew D. Miller, Viacom International, Nancy Frank, CableData
1986
Encourage EVERY Employee to Learn and Utilize Data, Analytics, and Machine Learning (DAML)
By Robert Gray Wald, MS, SCTE® a subsidiary of CableLabs®
2022