Helm: Self-Service Customer Data Platform
By Sriharsha Gangam, Comcast Cable
|
2021 |
Self-Service Dimensional Data Analytics: Scalable Patterns for Data-Driven Enterprises
By Francesco Dorigo, Bao Nguyen & Daniel Howell, Comcast
|
2018 |
Self Service Activation A Field Study Of High-Speed Data (HSD) Self Install
By Bruce F. Bahlmann, MediaOne Internet Services Group
|
1999 |
A Stream Data Platform For Video Delivery Telemetry
By Michael Bevilacqua-Linn, Comcast
|
2016 |
Two Years Of Deploying ITV/EBIF Applications – Comcast’s Lessons Learned
By Robert Dandrea, Ph.D., Comcast Cable
|
2010 |
Photon Avatars in the Comcast Cosmos: An End-to-End View of Comcast Core, Metro and Access Networks
By Venk Mutalik, Steve Ruppa, Fred Bartholf, Bob Gaydos, Steve Surdam, Amarildo Vieira, Dan Rice; Comcast
|
2022 |
INFRASTRUCTURE CAPABILTIES SUPPORTING CABLE’S NATIONAL PLATFORM
By James Mumma, Comcast Cable and Doug Jones, BigBand Networks
|
2008 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Planned Maintenance Tool (PMT): A Data-Driven Approach to Recommending the Best Time for Planned-Maintenance
By Pete Quesada, Julianne Heinzmann, Nishesh Shukla, Resmi Vijayan, Mike O’Dell, May Merkle-Tan; Comcast Cable
|
2022 |
Access Capacity Planning: Staying Well Ahead of Customer Demand Helped Ensure Stability During COVID-19
By Bruce E. Barker Jr., Claude Bou Abboud & Erik Neeld, Comcast Cable
|
2020 |
What Can Your CPE Tell You?
By Bryan Kelly, Comcast Cable
|
2019 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
Eating the Energy Elephant One Byte at A Time: Managing Energy Consumption Across the Cable Network
By Katie Flynn, Comcast Cable; Budd Batchelder, Comcast Cable
|
2023 |
Dynamic Data Collection & Configuration Management
By Rohini Vugumudi, Hany Fame, Pardeep Singh & Zhen Lu, Comcast
|
2020 |
Key Learnings from Comcast’s Use of Open Source Software in the Access Network
By Louis Donofrio & Qin Zang, Comcast Cable; Vignesh Ramamurthy, Infosys Consulting
|
2020 |
Comcast Underground: Innovative Fiber Deployments Over Existing Underground Critical Infrastructure
By Venk Mutalik, Pat Wike, Doug Combs, Alan Gardiner, Dan Rice; Comcast
|
2022 |
Converged Multiservice Access Platform
By Jorge D. Salinger, Comcast Cable
|
2010 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
