Customer First: CX-Driven Augmented Operations
By Roger Brooks, Ph.D., Pankaj Kumar, Mudit Jain, Megha Vij, Nandit Jain & Andrew Colby, Guavus
|
2019 |
Predicting Service Impairments from Set-top Box Errors in Near Real-Time and What to Do About It
By Justin Watson, Comcast; Roger Brooks, Andrew Colby, Pankaj Kumar, Anant Malhotra & Mudit Jain, Guavus, Inc.
|
2018 |
Leveraging Machine Intelligence and Operations Analytics
By Andrew Sundelin, Guavus
|
2017 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Embracing Service Delivery Changes with Machine Learning
By Andrew Sundelin, Guavus, Inc.
|
2018 |
Implement Closed-Loop Network Decisioning Now with Big Data Analytics and Fuel Future-State SDN Use Cases Through a Common Platform Deployment
By Brennen Lynch and Anukool Lakhina, Guavus, Inc.
|
2014 |
Employing Neural Networks for Improved Root Cause Analysis in Service Provider Clouds
By Helen Zeng, Ph.D. & Robert McIntyre, VMware
|
2020 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Proactive Customer Maintenance
By Andrew Joseph Milley, Cox Communications Inc
|
2019 |
Augmented Intelligence: Next Level Network and Services Intelligence
By Dr. Claudio Righetti, Mariela Fiorenzo, Omar Hurtado & Gabriel Carro, Telecom Argentina S.A.
|
2020 |
Technical Considerations Of Two-way Interactive CATV
By Niraj Jain, Tarek Saadawi, And Mischa Schwartz, Philips Laboratories
|
1985 |
Expediting New Product Deployments with Agile Operations and DevOps
By Andrew Frederick, Comcast
|
2020 |
The Evolution Towards Autonomous Networks
By Claudio Righetti, Mariela Fiorenzo, Emilia Gibellini & Martin Juiz, Telecom Argentina S.A.
|
2021 |
Taking The Customers View Of Trouble Resolution “Peering Over The Walls”
By Jeff Brooks, Deborah Horan, Gary Cunha, Mike Gordish, ARRIS Assurance Solutions and Charles H. Patti, Ph.D., Ronald Rizzuto, Ph.D., Daniels College of Business, University of Denver
|
2014 |
Augmented Reality and Artificial Intelligence Approaches for Inventory Synchronization
By Salvatore (Sam) Torrente, Petar Djukic, Dmitri Fedorov, Mehran Bagheri & Marco Naveda, Ciena
|
2021 |
How Cox Communications Implemented an Expert System for Service-First Autonomous Operations
By Dave Norris, Cox Communications
|
2021 |
Augmented Reality for Network Visualization
By Joshua Seiden & Nishesh Shukla, Comcast Innovation Labs
|
2020 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
