Shifting Left: Harnessing AI to Deliver a Consistent, Engaging Customer Experience
By Bradley May, Accenture
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2018 |
Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Using AI to Improve the Customer Experience: A Virtual Assistant Chatbot
By Bernard Burg, Fan Liu, Abel Villca Roque, Sunil Srinivasa, Ryan March & Tianwen Chen, Comcast
|
2018 |
Improving the Customer Experience with Network Automation and with AI-Powered Voice
By Pravin Mahajan, Infinera
|
2018 |
Approaches for Proactively Managing Customer Experience and Reducing OPEX in a Cable Operations Environment
By Gary Cunha, ARRIS
|
2017 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
What Technology Will Win In The Battle To Deliver Broadband Video To Customer Devices?
By Dave Lively, Cisco Systems and Marty Roberts, thePlatform
|
2008 |
Digitizing the Customer Experience: Win Loyalty and Sell More with Last Mile Service Trackers
By Chris Ruff, Glympse
|
2018 |
Using AI in Network Planning and Operations Forecasting
By Petar Djukic & Maryam Amiri, Ciena Canada
|
2021 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
AI for IT Operations (AIOps) - Using AI/ML for Improving IT Operations
By Hongcheng Wang, Applied AI & Discovery, Comcast; Praveen Manoharan, Applied AI & Discovery, Comcast; Nilesh Nayan, Applied AI & Discovery, Comcast; Aravindakumar Venugopalan, Applied AI & Discovery, Comcast; Abhijeet Mulye, Applied AI & Discovery, Comcast; Tianwen Chen, Applied AI & Discovery, Comcast; Mateja Putic, Applied AI & Discovery, Comcast
|
2022 |
Applications Of Big Data Analytics To Identify New Revenue Streams & Improve Customer Experience
By Anukool Lakhina and Brennen Lynch, Guavus, Inc.
|
2013 |
Operationalizing Streaming Telemetry and Machine Learning Model Serving: Customer Experience Automation
By Nick Pinckernell & Scott Rome, Comcast
|
2020 |
Robust and Resilient Service Assurance System Design with Observability to Improve Enterprise Customer Experience
By Anil Mohan, Xin Huang; Comcast Cable
|
2022 |
Moving from Scripted Dialogs to Automation, Omni-Channel and Predictive Analytics
By Marc Bellini, Nokia
|
2017 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
A Necessary Journey Towards an AI-driven Operation - Telecom Argentina perspective
By Claudio Righetti, Mariela Fiorenzo, Horacio Arrigo; Telecom Argentina S.A.
|
2022 |
Right Technician at the Right Time: Using Machine Learning to Predict Network Maintenance Issues
By Anastasia Vishnyakova, Rama Mahajanam, Mike O’Dell, May Merkle-Tan, Catherine Hay & Lisa Pham, Comcast Cable
|
2021 |
From CSP To DSP: Is the COVID-19 Crisis a Partner or Another Steppingstone?
By Javier Ger, Telecom Argentina; Claudio Saes, Bell Labs Consulting
|
2020 |
