Lessons Learned: Embedding AI in Cable Customer Experience to Better Serve Agents and Customers
By Rachel Knaster, ASAPP
|
2021 |
Key Learnings from Comcast’s Use of Open Source Software in the Access Network
By Louis Donofrio & Qin Zang, Comcast Cable; Vignesh Ramamurthy, Infosys Consulting
|
2020 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Translating Customer & Employee Experience with Shaw’s Data Journey
By Greg Bone, Goutam Agarwal; Shaw Communications
|
2022 |
A Customer Experience Based Approach to Improving Access Network Power Reliability
By Tobias Peck, Alpha Technologies
|
2018 |
WiFi Optimizations to Improve SSID Priority to Enhance Overall Quality of Experience
By Ivan Ong, Comcast
|
2016 |
Comcast Underground: Innovative Fiber Deployments Over Existing Underground Critical Infrastructure
By Venk Mutalik, Pat Wike, Doug Combs, Alan Gardiner, Dan Rice; Comcast
|
2022 |
The Operational Impacts of Supporting a Disaggregated, Distributed, Cloud-based Network Architecture
By Aliraza Bhimani, Comcast Cable; Idris Jafarov, DriveNets
|
2022 |
The Design, Construction, Cost And Performance The First 400 MHz Cable Television System
By Gerald Bahr, Jeff Blowers, Ed Dice, and Dan Doorn, Cox Cable Communications, Inc.
|
1981 |
What Can Your CPE Tell You?
By Bryan Kelly, Comcast Cable
|
2019 |
Unified Optical Architecture to Support Wavelength and High Bandwidth Ethernet Services
By Stephen Ruppa, Comcast
|
2022 |
Enhancing Service Agility for the Enterprise Customers using an Integrated Orchestration and Test Automation Solution
By Shiby Parayil & Earl Villanueva, Ericsson North America
|
2018 |
Private Mobile Networks: A New Service Option for Enterprise Wireless Connectivity
By Dr. Mehmet Yavuz, Celona, Inc.
|
2020 |
Repair the Ides Of March: COVID-19 Induced Adaption of Access Network Strategies
By Dr. Robert Howald, Comcast
|
2020 |
Distributed Access Architecture Is Now Widely Distributed
By Dr. Robert Howald, Frank Eichenlaub & Adi Bonen, Comcast; Tobias Peck, EnerSys
|
2021 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
|
2021 |
Advanced Workflows for Onboarding
By Peter Cline, Priyasmita Bagchi, Nirav Dave; Comcast
|
2022 |
CATV System Design and Operation
By C. Bailey Neal, Archer S. Taylor, Donald W. Levenson, Orville D, Page, J.D. Cauldwell, P. Knight and E. R. Mertz, John Campbell and Joseph P. Gleason
|
1969 |
Optimizing Video Customer Experience with Machine Learning
By Mariela Fiorenzo, Claudio Righetti, María Cecilia Raggio, Fernando Ochoa & Gabriel Carro, Telecom Argentina S.A.
|
2019 |
