Using Digital Identity to Drive Personalization, User Experience and Monetization
By Doug Fantuzzi, Amdocs Media & Entertainment Solutions
|
2017 |
Myth Busting 101: It’s (NOT) Inferior to OTT Cost and Value Experience
By Charles Cheevers, ARRIS; Michael McCluskley, Espial
|
2017 |
Towards A More Econcmic Microwave System For CATV
By James F. Roche, Raytheon Service Company
|
1973 |
Delivering the Highest IP Video Quality Efficiently While Improving Customer Experience
By Garey Hassler, Comcast
|
2019 |
Building a Business Service in the Cloud
By Adrian Beaudin & Bruce Van Nice, Akamai
|
2020 |
Using Historical Traffic Data to Schedule Service Interruptions for Minimum Customer Impact
By Jason Rupe & Colin Justis, CableLabs
|
2018 |
The Impact of Customer Care and Billing on Broadband Data Services
By Craig Hanson, Director, Advanced Technologies
Ragan Wilkinson, Champion of Customer Care, Advanced Technologies, Lanse M. Leach, Ph.D., Senior Vice President, Chief Technology Officer,
CableData, Inc.
|
1999 |
Improving Customer Experience Through Cooperative In-home Caching And Pre-positioning (CIHCP)
By John Jason Brzozowski and Jan van Doorn,
Comcast Cable
|
2016 |
Monitoring Client Experience
By Bruce F. Bahlmann, MediaOne
|
2000 |
Operational Practices for Energy Conservation/Sustainability Measures in the Cable Outside Plant
By Daniel Howard, Enunciant, LLC; Chris Day, Analog Devices; Kevin Gantt, CommScope; John Holobinko, Cisco; Rob Howald & Dan Marut, Comcast; Dick Kirsche, ConsultKirsche; Todd Loeffelholz, Alpha; Kathleen Miles, PG&E; Rene Spee, Coppervale; Dean Stoneback, SCTE•ISBE; John Ulm, Arris; Lamar West & Dan Whitehouse, Hitachi Consulting
|
2018 |
Creating The Value Proposition For MSO And Consumer Alike In The More Connected Home – A Guidebook To Success
By Mark Francisco, Comcast Cable, Charles Cheevers, ARRIS
|
2015 |
Evolving The Home Router To An Applications Delivery Gateway
By Joe Trujillo and Chris Kohler, Motorola Mobility, Inc.
|
2012 |
Successful Wi-Fi 6 Deployment to Customer Homes: A Service Provider’s Guide to Intelligently Controlling And Optimizing the Wi-Fi 6 Home Network
By Bill McFarland, Plume Design, Inc.
|
2021 |
Capitalizing on the Evolved Communications Experience
By Kjell Johansson, Ericsson Inc
|
2019 |
Detecting and Mitigating Distributed Denial of Service Attack with Transparent Security
By Randy Levensalor, CableLabs; Chris Sibley, Cox Communications
|
2021 |
A PNM System Using Artificial Intelligence, HFC Network Impairment, Atmospheric and Weather Data to Predict HFC Network Degradation and Avert Customer Impact
By Larry Wolcott, Michael O'Dell, Peter Kuykendall, Vishnu Gopal, Jason Woodrich & Nick Pinckernell, Comcast
|
2018 |
Business Services in a DOCSIS Network: Strategies for Supporting Service Level Agreements
By Ken Gold & Jim Gayton, EXFO Inc.
|
2017 |
Rethinking Customer Support: Proactive Customer Engagement
By Joe Keller & Sam Plant, Cox Communications
|
2019 |
The Imperative of Customer-Centric Operations
By Anis Cheikhrouhou, Jim Davenport & Anish Kelkar, Nokia, Bell Labs Consulting
|
2017 |
Evolving The Telecom Stack And How WebRTC Plays A Role
By Chris Wendt, Comcast
|
2014 |
