By Ben Ragel, P.Eng., Rogers Communications Inc.; Reema Ahmed, Rogers Communications Inc.
As many Multiple System Operator’s (MSO) focus on Fiber-To-The-Home (FTTH) for their upcoming greenfield and rural deployments, they must consider the unique challenges related to network performance over their traditional Data Over Cable Service Interface Specification (DOCSIS®) networks. A mindset shift is required to effectively monitor the end-to-end performance for your FTTH customers.
This paper focuses on how to identify the appropriate requirements to avoid common oversights. It illustrates an end-to-end performance monitoring solution that includes the Residential Gateway (RG), Optical Network Terminal (ONT), Optical Line Terminal (OLT), and Broadband Network Gateway (BNG), in your FTTH network. The architecture, protocols, telemetry, and operational characteristics pose differences that require understanding.
During our journey with our FTTH Network, we navigated through various phases, each requiring specific strategies and technical considerations. In our initial phase, we delved into our performance management strategy, grasping with issues and risks inherent to such an endeavor. We implemented robust protocols to address challenges head-on. As we progressed, we conceded our missteps and actively adapted, fostering collaboration with cross-functional teams to strengthen our approach. Moving forward, we recognized the importance of continuous improvement, identifying key enhancements crucial for deployment. Moreover, we anticipate the influence of government initiatives like BEAD (Broadband, Equity, Access, and Deployment) in the United States and UBF (Universal Broadband Fund) in Canada on our performance monitoring requirements.
Through the exploration of our FTTH performance management journey, we can highlight the key factors that can positively impact your network operations and customer experience.