Paper - Re-Thinking Service Interruptions from Architecture to Operations

Re-Thinking Service Interruptions from Architecture to Operations (2024)

By Anna Gallegos Product Manager Comcast Aleksander Hübert Machine Learning Engineer Comcast Andy Martushev, Distinguished Engineer Comcast Matthew Stehman Principal Machine Learning Engineer Comcast

This paper will show how GOLD’s capabilities enable better operations that improve the customer experience. To do this, it provides examples of commercial power and hybrid-fiber coaxial (HFC) where GOLD was used in the detection process. Additionally, it will provide insight into how this customer focused algorithm poses ancillary opportunities for more efficient business management.

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