It’s 9:00 AM And Your Fiber Is Still Dark (2021)

By Justin Riggert, Joel Swan, Simone Capuano, Tony Curran & Scott Johnston, Comcast

In this paper we will explore the steps being taken to expand coverage of our fiber monitoring capabilities. This includes process changes in our operational and development organizations, configuration optimizations and automation to help manage information on hundreds of thousands of fiber links and introduce a new optical passive hardware solution to address physical limitations such as bad optical test ports. We will also cover some of the latest features that have been built into these tools.

Enhanced GIS mapping and location of fiber events. Network DVR and time averaging to play back data over time. Refined dispatch tools that combine information about our fiber optics with real time customer equipment status, commercial power outage impacts, and natural disaster events. And we have learned about specific event signatures that allow us to build workflows to automatically route alarms and instruct a fix agent on what to do in easy-to-follow steps, removing a lot of the human guesswork necessary to isolate root cause and required fix. Join us in our ongoing documentary as we improve our fiber monitoring capabilities.

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